Privacy Policy

Effective Date: 25 April 2026

TrueNorth Automation Solutions, LLC ("TrueNorth," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our services.

1. Information We Collect

We may collect the following information:

- Information you provide: name, email address, phone number, business name, business type, website or social media page, and any message content you submit through forms or communications.

- Information collected automatically: IP address, browser type, device information, pages visited, and usage data via cookies and similar technologies.

2. How We Use Your Information

We use your information to:

- Respond to your inquiries and deliver our services

- Review business assessment requests

- Send marketing and transactional communications you have consented to

- Operate and improve our website and services

- Comply with legal obligations

3. SMS / Text Messaging

When you opt in by checking our consent checkbox, we may send you marketing, demo, and transactional text messages at the phone number you provided. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time or HELP for help. Your consent is not a condition of any purchase.

We do not sell, rent, or share your mobile opt-in information or phone number with any third parties or affiliates for marketing or promotional purposes. Information sharing is limited to service providers who help us deliver messages, such as SMS platforms and CRM tools, and only as required to operate the service.

4. How We Share Information

We do not sell your personal information. We may share information with:

- Service providers bound by confidentiality obligations, including hosting, CRM, SMS platforms, and email delivery providers

- Legal authorities when required by law

- Successors in a business transfer

5. Cookies

We use cookies and similar technologies to improve your experience. You may disable cookies in your browser settings.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No system is 100% secure.

7. Your Rights

Depending on your state of residence, including Virginia, Maryland, and others, you may have rights to access, correct, delete, or opt out of processing of your personal information. To exercise these rights, contact us using the information below.

8. Children's Privacy

Our services are not directed to individuals under 13. We do not knowingly collect information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Effective Date."

10. Contact Us

TrueNorth Automation Solutions, LLC

Contact available upon request